Uninsured Recovery Claims Consultant/Debt Collector Job at Energy at Work Projects – in Johannesburg, Gauteng

Job Description

The purpose is to take full responsibility over uninsured third party recovery claims. Ensure efficient service levels to internal and external clients.

The Uninsured Recovery Claims Consultant/Debt Collector is responsible for the following, including, but not limited to

  • Handling recovery claims from allocation, right up until finalization
  • New allocation claims to be actioned within 24 hours of receipt from the legal administrator
  • Ensuring we have mandate to deal with the insurer/client recovery claims
  • Ensure that all supporting documents are uploaded to and named correctly on the 3rd party system and details are captured correctly and updated
  • Appoint a Tracer if third party details incomplete or when needed
  • After sending LOD, diaries to follow up after 14 days
  • Follow up with Third Party after 14 days
  • Regularly follow up with Third Parties until payments are received
  • Stats to be updated on Recovery Sheet
  • Monthly target to be achieved constantly
  • Communicate with clients, the responsible party, attorneys, and various other parties involved in the process, by telephone and/or by written communication
  • Ensure effective and timely claims management and settlement (in line with the SLA agreement)
  • Assist with administrative functions and undertake special projects as and when requested
  • To keep client/broker updated on the progress of the claim telephonically and via email
  • Handling of Compliments and Complaints according to the Compliments and Complaints Business Processes
  • Ad hoc duties assigned by management from time-to-time

Qualifications & Experience

Afrikaans speaking (Non negotiable)

  • Grade 12 certificate or equivalent Level 4 qualification• Computer Literacy – MS Office: Work, Excel, Outlook
  • Reliable transport
  • Minimum of 3 years working experience
  • Debt collecting experience
  • Criminal Record and ITC Checks

Skills and Abilities

  • Bilingual (beneficial)
  • Excellent communication skills (written and verbal)
  • Work under pressure and able to meet deadlines
  • Excellent time management
  • Quality orientated’
  • Display a sense of urgency
  • Diplomatic & patient
  • Problem solving skills
  • Display initiative, maturity and a high degree of professionalism
  • Liaise and build relationships with clients’
  • Ability to negotiate with insurers/clients in respect of contentious claims

About Company

Company: Energy at Work Projects –

Company Location:  Johannesburg, Gauteng

About Energy at Work Projects -