User Researcher Job at Financial Times in London

Job Description

About us

The Financial Times (FT) is one of the world’s leading business news and information organisations. We are recognised globally for our authority, integrity and accuracy. With over 1 million paying readers, three-quarters of which are digital subscriptions, we attract an exceptionally high-value global community of leaders and those who aspire to leadership across business, finance and society.

Customer-centricity is fundamental to the Financial Times and at the heart of our digital product development process for FT.com and our flagship app. The Customer Research team are part of the Product Organisation, who are responsible for growing and retaining the FT’s global subscribership through continued innovation in our digital products and services. Researchers work alongside product managers, product designers, engineers, data analysts and many other roles to discover and deliver product solutions that are valuable, usable, feasible and viable for our business and readers.

The role

Your job as user researcher is to inspire and provoke transformational product experiences by building knowledge of customer needs and perspective within product teams. Use the best methods to deliver the right insights that enable FT to acquire, activate and create personally relevant experiences across mobile and desktop for individual and group subscribers. Your work will answer challenging value and design questions, revealing user needs, motivation and behaviours through conducting generative and evaluative research. You’ll inspire action at all stages of product development – from rapid discovery and prototyping to post launch analysis – with clear and compelling oral, written and visual presentations about user insights.

In this role you will:
Develop, conduct, analyse and report user research that inspires and provokes cross-functional product teams

Select and utilise the appropriate research method across a range of qualitative and quantitative, generative and evaluative techniques including contextual interviews, focus groups, usability/ prototype tests (in-house and remote), online surveys, personas/segmentations, value/ demand tests, and more

Effectively communicate insights in a variety of ways so all team members share and maintain a strong understanding of users’ perspective and needs, and all customer learnings

Work with Product Designers and Product Managers to integrate user research insights into product direction and design processes

Be data-minded and work with cross-function peers, including Analytics, to synthesise qualitative user insights and quantitative analysis

What you will bring to the role:
Proven research skills – experience of using a range of methods and techniques, and able to develop efficient and creative new approaches, to deliver insights with impact

Clear communication and presentation skills – able to tell a compelling customer narrative with qual and quant results

Impeccable organisation and time management skills – self-motivated taking initiative to solve problems; able to balance being lean and applying rigour

Strong collaboration skills – know how to contribute and influence through finding common ground and building rapport with team members

Natural curiosity – a desire to understand how and why people use digital news and content products, and how best to support their needs

What’s in it for you? Our Benefits

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working, medical cover, enhanced maternity & paternity packages and subsidised gym memberships.

About Company

Company: Financial Times

Company Location:  London

About Financial Times