UX Researcher Jobs in Montreal, QC at Desjardins Technology Group, Inc.
Title: UX Researcher
Company: Desjardins Technology Group, Inc.
Location: Montreal, QC
Salary: $80K – $100K*
Category: Finance & Insurance
Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.
NV-10As an UX Researcher, you will enhance the user experience of our members, clients and internal users by taking charge of the UX research activities for digital projects.
You will advise and coach the project teams. You will propose and conduct the appropriate research, whether in the laboratory, online or in the field. You will prepare and present the results of your research along with concrete actions to the project teams, making sure that the teams meet business objectives.
You will help solve complex problems. These will require analysis and in-depth knowledge of business and a solid understanding of UX research methodologies to step in at the right time in the product development roadmaps. You will be called upon to interact with the various parties involved who work in complementary fields, which requires good interpersonal relationship management skills.Additionalresponsibilities
Work with our partners so as to understand their (design) objectives and business needs
Define the appropriate methodologies that adequately meet the objectives
Perform the analysis and draft the analysis reports relating to the tests carried out
Prepare and moderate UX testing
Help monitor the best research and user experience trends
Other working conditions
Working as part of a dynamic, multidisciplinary team that places users at the heart of its activities
Access to an innovative UX laboratory that’s unique in the financial sector
Collaborating on a daily basis with UX researchers who are passionate about the user experience
Flexible working hours and the possibility of telecommuting
Workplace : downtown location
Number of jobs available : 1
Bachelor’s degree in an appropriate field
A minimum of six years of relevant experience
Master’s degree (an asset)
Experience producing research and analysis reports
Experience managing complex files requiring a rigorous and structured approach as well as a highly developed ability to see the overall picture
Experience with Agile, ResearchOps, Design Sprint and Design Thinking approaches
Please note that other combinaisons of qualifications and relevant experience may be considered
For vacant positions available in Quebec, please note that knowledge of French is required
Proficiency in qualitative and quantitative methods to research user Web and mobile experience
Knowledge of eye-tracking tools and technologies as well as physiological measurements such as FaceReader and EDA
Knowledge of the Optimal Workshop suite
Intermediate-advanced proficiency in English
Desjardins Cross-sector skills
Action oriented, Collaborates, Customer Focus, InnovationKey competencies for the job
Ambiguity, Interpersonal Savvy, Plans and aligns, Strategic mindset
Valid through: 6/24/2020