Virtual parts counter Job at Toromont CAT – in Quebec City, QC

Job Description

Reference Number :

Division :
Heavy Equipment

Job City :

Province :

Site :Position Status :
Permanent, Full time

Work Shift :

Work Schedule :Length of Assignment :Job description :

  • Enhance customer experience and engagement by providing product expertise, relevant parts recommendations and regular communication of current and upcoming parts promotions;
  • Effectively manage parts requests and correspondence via phone, SMS and chat in a timely and courteous manner;
  • Assist in managing the day-to-day functions of various parts operations, including procurement, parts ordering, backorder tracking and credit requests;
  • Enforce Toromont’s privacy policy and PCI compliance policy in accordance with its telecommuting policy.
  • Communicate with affiliated branches for all parts related issues.

Job Qualifications :

  • Post secondary education and relevant experience in a parts department.
  • Technical knowledge specific to the heavy equipment/truck parts industry is a must.
  • Customer focus: Proven ability to build and maintain relationships through effective communication and strong interpersonal skills.
  • Strong listening and sales skills to proactively and effectively link product knowledge to customer needs.
  • Exceptional organizational skills and ability to multi-task, prioritize and adapt in a fast-paced, deadline-driven environment.
  • Able to work without direct supervision with great discipline.
  • Positive and motivated team player with a sense of urgency and attention to detail.
  • Computer and systems knowledge with proficiency in Microsoft Office.
  • Working knowledge of DBS, CAT SIS, payment portal, Ignite, Parts POP ups is a requirement.
  • Willing and able to work flexible hours to meet business needs.
  • Provide on-call service as needed, sometimes on weekends and evenings.
  • Bilingual (French and English) is a strong asset.

About Company

Company: Toromont CAT –

Company Location:  Quebec City, QC

Job Category:

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