Virtual Ward Administrators Job at Cornwall Partnership NHS Foundation Trust – in Bodmin
Home or remote working
37.5 hours per week (Part time hours available)
Digital Health Office Threemilestone Industrial Estate/Working from Home
£20,270 – £21,318 Per Annum / Pro rata
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
We will deliver safe, high quality, consistent and personalised care based on best practice. We are working to be a responsive organisation that listens and learns.
We work to be a green organisation, and our sustainability plan will deliver NHS net zero targets. We will support quality care, research and innovation. All our work will be underpinned by clear and transparent principles and systems.
We will work together with our staff to create an organisation that supports our collective health and wellbeing. We will attract, retain and develop great people, and embed a caring, open, inclusive and restorative just culture that supports us to deliver quality care.
With our partners we will deliver health care that improves people’s quality of life, prevents ill health and reduces inequalities. We will spend our money wisely to achieve high quality outcomes that matter to local people.
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.
The administrative support role is an essential part of the Cornwall’s development of Virtual Wards and Virtual Care . Key to this role is ensuring all new referrals to the service are appropriately triaged and enrolled onto Rio/monitoring platforms to enable clinicians to manage the ward caseload.
Main duties of the job
The job includes being part of a telephone call rota which takes calls from patients/clinicians and other workers regarding the Virtual Ward Service.
Knowledge of Excel and other IT programmes is essential as a large part of this role involves accurate data collection for local and national reporting.
Working for our organisation
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Just over 532,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.
Education / Qualifications
Basic numeracy and literacy skills
Knowledge and experience of using Microsoft office or similar applications
NVQ or RSA 2 in Business Administration or equivalent relevant experience
Experience of working in an administrative setting
Skills and Aptitude
Word processing and data inputting skills
Ability to communicate clearly on telephone and face to face
Advanced keyboard skills
At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:
Career conversations and individual development plans for succession planning and talent management
Protected CPD time for registered staff
Access to a dedicated central development fund supporting CPD for all staff
Leadership and Management development programmes
Coaching and mentoring opportunities
A full clinical induction programme for operational skills
Access to a care certificate programme for our band 1-4 clinical staff
A bespoke and robust preceptorship programme to support newly qualified staff
Individual professional development programmes
Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:
Suite of health and wellbeing initiatives to support our colleagues physical and mental health
Free access to individual HARP portfolios to support revalidation for nursing staff
Free DBS checks where required
Discounts available from retailers, UK hotels and main attractions
NHS Pension Scheme
Salary sacrifice car scheme
Cycle to work scheme
The Trust reimburses all application costs for staff eligible to apply for EU settlement status.
The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.
If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.
We are committed to diversity and equality of employment including the employment of current and former service users.
If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.
Any general recruitment queries, please contact our recruitment team on 01208 834644
Employer certification / accreditation badges
Company: Cornwall Partnership NHS Foundation Trust –
Company Location: Bodmin