Workforce Manager Job at Serco – in Canberra ACT

Job Description

About You

You hold significant demonstrated experience and passion in delivering workforce management solutions across complex business structures . You have a balanced focus on strategy and operations and can provide clarity and direction aligned to the broader business context and goals whilst driving business improvement. You effectively encourage people to deliver high quality service and adopt a solution focused approach. You hold the ethos: Your work is never too urgent or important that you cannot take the time to do it safely. You are a respectful and professional person who demonstrates exceptional values in everything you do.

About the Role

A key position within the Immigration Team, this role is responsible for the delivery of key business activities including but not limited to mobilisations, de-commissioning’s, understanding customer requirements and the translation of this detail to ensure the business maintains adequate staffing levels. You will monitor, review, and improve the productivity and quality of the resource models and real time management effectiveness as well as monitor, review, and report on the financial drivers across the network, with particular focus on overtime reduction management.

What we’re looking for:
The highest levels of personal integrity and ethical behaviour

Tertiary qualifications in Business Administration, Finance, Human Resources, or equivalent experience within a complex medium to large organisation

Demonstrated experience in a workforce planning leadership position – example of strategies to improve resourcing models will be required

Proven experience in budget management and optimised service delivery

Highly developed Stakeholder Management skills

Sound business acumen and a track record of delivering value-add impact in a fast-paced dynamic environment

Experience with managing complex contract-based obligations (Desirable)

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for this role.


About Company

Company: Serco –

Company Location:  Canberra ACT

Job Category:

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