Workforce Scheduling Coordinator Job at E-Comm 911 in Cañada, Alicante provincia

Job Description


As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres – one located in Vancouver and one in Saanich. E-Comm also provides integrated police and fire call taking and dispatch services to more than 70 police and fire departments and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich.


We are looking for an individual who thrives on making a difference and who embraces challenges, variety, diversity and our corporate values of respect, integrity, collaboration, accountability and service. Reporting to the Workforce Manager, the Workforce Scheduling Coordinator is responsible for the advance booking of Operations Centre staff for shift coverage in accordance with identified staffing targets, for coordinating adjustments to staff schedules, and for calling in employees. The Workforce Scheduling Coordinator also reviews and verifies the accuracy of payroll information and provides support to Team Managers, Team Supervisors and Intraday Coordinators.


Allocates regular and auxiliary staff resources to cost effectively meet identified staffing targets; considers employee skill sets, seniority and availability; adjusts schedules to accommodate training, long-term sick leave, vacations and other planned absences; prepares and updates overtime lists, allocating resources in a manner intended to minimize costs and ensure required coverage based on assessed trends.

Receives and evaluates daily requests from employees for the modification of regular schedules, overtime shifts and vacations; advises staff of leave availability; reviews and recommends approval or denial of vacation requests; as required, canvasses staff to fill shifts in order to meet needs.

Provides on-going support to Team Managers, Team Supervisors and Intraday Coordinators on daily requests for booking adjustments and last minute changes; advises on pay coding and general practices and procedures related to the work and, as requested, provides assistance in assessing staffing requirements for specific shifts.

Provides assistance to new staff in understanding the scheduling system for regular, training and overtime shifts.

Reviews and reconciles staff time cards with information in scheduling and payroll systems in accordance with applicable regulations and collective agreement provisions; reviews and corrects exceptions; calculates shortfalls in sick and vacation time; amends time cards to reflect withdrawals from various time banks and indicates as unpaid as appropriate.

Performs related work as required.


Completion of the 12th school grade including or supplemented by courses including computer courses related to the work, such as office administration, computer software and call centre metrics, plus sound related experience or an equivalent combination of education, training and experience.

Knowledge of the procedures, policies, rules, regulations and collective agreement provisions governing the work performed.

Knowledge of modern office practices and procedures including record keeping.

Ability to understand and apply collective agreement provisions related to the work.

Knowledge and prior staff scheduling experience in a communication centre environment.

Ability to allocate staff resources and make day-to-day adjustments in an efficient and cost effective manner

Ability to maintain records related to the work, including spreadsheets and databases, and to gather and verify data.

Ability to establish and maintain effective working relationships with staff and superiors.

Ability to communicate effectively orally and in writing.

Ability to organize workload, prioritize tasks and meet deadlines.

Ability to operate required office equipment and software.

As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm.


Number of positions: Two (2)

Wage/Salary: PG 17 | $26.77 to $31.48 hourly; $55,672 to $65,482 annually (2018 rates)

Job status: Temporary Full-Time

Hours of work: Monday to Friday, 40 hours per week

Employee Group: CUPE

Department: Operations

Location: Training Centre – Still Creek Drive, Burnaby BC

Eligibility List: An eligibility list may be created from the competition results of this posting, and used to fill vacancies which may arise for this position in the six [6] month period following this posting.


Sunday January 5, 2019 @ 11:59pm Pacific Time.


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About Company

Company: E-Comm 911

Company Location:  Cañada, Alicante provincia

About E-Comm 911