WP – IT – Systems Administrator – Year Round – Full Time Job at Winter Park Resort in Winter Park, CO
Opened in January of 1940, Winter Park Resort is the oldest continuously operating resort in the United States. We are located just 67 miles north-west of Denver, which makes us the closest major ski resort to the city. Owned by the City of Denver and managed by Alterra Mountain Company, Winter Park Resort plays a vital role in the rich history and tradition of Denver mountain parks, and is also one of Alterra’s premier destination resorts in North America. Winter Park’s traditions are deeply rooted in railroad, logging, and the early exploration of Grand County and the local Fraser Valley.
The IT Network Administrator will work with a team of IT administrators, technicians, and professionals, focused on performing skilled work in the design, installation, configuration, and maintenance of enterprise networks and computer systems, and related equipment. This position is responsible for the day-to-day resort network and telecom operations and will require a sphere of expertise that includes routers, switches, firewalls, copper and fiber infrastructure cabling, and wireless technologies including access points and PtP/PtMP bridging.
The Network Administrator will also be responsible for creating and maintaining up-to-date documentation of IP schemes and subnet allocations across multiple Class B networks, physical and logical network diagrams, and other associated documentation in an internal knowledge base. The ITNA shall perform upkeep and ensure accuracy of network monitoring and diagnostic systems, such as weathermaps, bandwidth graphs, netflow, SNMP, and syslog configuration. Prior knowledge and experience troubleshooting across the OSI model, leveraging appropriate tools and utilities to diagnose layer 1 through layer 3 problems, extensive knowledge of DNS and DHCP, and the use and interpretation of packet capture and port scanning utilities.
The ideal candidate will have systems experience beyond the world of pure networking and possess cross-disciplinary Systems Administration and helpdesk experience sufficient to perform skilled server and PC troubleshooting, and utilize appropriate terminology when documenting, explaining, or escalating issues. This position will be supporting infrastructure across two mountains with many on-mountain restaurants and business locations, and is expected to be able to, with training and support, troubleshoot and support business critical applications and POS hardware as needed.
Management, maintenance, installation, and ownership of corporate and enterprise LAN/WAN equipment, consisting of Cisco, Palo Alto, Ubiquiti, and VMWare vSwitch technologies
Support and maintenance of wireless infrastructure, including local WAPs, hotspots, PtP/PtMP links, using a variety of Cisco, Ubiquiti, and Motorola technologies
Configuration, maintenance, tracking, and documentation of multiple Class B subnets and associated IP schemes
Execute add/move/changes pertaining to VLAN, subnet, IP, device assignments and configuration
Support and maintenance of physical layer and infrastructure, including analog, twisted pair Ethernet, and fiber optic infrastructure, including installation and termination of cabling through complex environments
Remotely diagnose, troubleshoot, and resolve technical issues related to resort computer networks
Conduct site surveys and meet with other department contacts to plan and coordinate new/upgraded cabling, infrastructure, and equipment
Develop and maintain documentation, diagrams, configuration templates, procedure manuals, troubleshooting guidelines, knowledge base articles, and asset inventory information
Architect, research, evaluate, plan, coordinate, and execute solutions related to new projects, upgrades, replacements, or enhancements of the network and related technologies
Knowledge of, adherence to, and ongoing education in the realms of network security, IT trends, and best practices, including industry newsletters and distribution groups (US-CERT/CISA, Cisco SIRT, Mitre CVE, NANOG, etc)
Maintain and support vendor relationships, procure pricing and technical specifications for equipment and projects
Manage and assist third party contractors on large scale projects
Assist with Systems and Help Desk related functions during high season operations and special events
EDUCATION & EXPERIENCE REQUIREMENTS
High School diploma or equivalent required
Degree in CS/IS/IT or other related discipline desired; equivalent work experience or combination of education and experience will be considered
Have a basic understanding of ski resort operations
Must have a minimum of 5 years professional experience in the field of IT
Must have a minimum of 3 years professional experience directly related to Network Administration, Network Engineering, or advanced technical support of IP networking in a corporate/enterprise environment supporting 100+ users
Qualifications and Skills:
A valid Colorado Driver’s License is required. May also be required to obtain a license or specific training for off-road vehicles or snow machines
Ability to ski or snowboard at an intermediate level required
Experience with advanced networking concepts such as switch stacks, VLANs, VRFs, spanning tree, port-channels, QoS/CoS, L2 switching and L3 routing protocols (EIGRP/OSPF/BGP), VSS, multi-tier LAN design models, 802.1x, and 802.11
Experience with physical network infrastructure, with an emphasis on copper and fiber optic Ethernet networks, including installation, termination, and troubleshooting
Experience with PowerShell, Python, RegEx, or similar required
Experience working with Microsoft Windows server environments
Experience with VMWare strongly preferred
Strong technical skills and ability to troubleshoot problems.
Strong abilities to read, create, and interpret technical documents.
Strong interpersonal communication skills, oral and written
Ability to prioritize tasks and work independently, while closely collaborating with management on broader IT projects.
Must be passionate about IT and actively seeking to expand knowledge
Experience with PCI and SOX compliance preferred.
Most work will be performed in Winter Park, CO. However, occasional travel to the Greater Denver area and other locations may be required from time-to-time.
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position may be required to work evenings, weekends and holidays, as well as occasional afterhours and on-call duties.
Able to lift, carry, or otherwise move and position a minimum of 40 pounds on an occasional basis, with assistance.
Due to support demands the IT Network Administrator must be able to ski/ride, walk, snowmobile/ATV, and/or drive to all Winter Park locations.
Must be able to carry computers and associated equipment.
Must have fine motor skills to work with small wires and parts.
Must be able to work outside in a high altitude, mountain and alpine environment.
Manual dexterity to operate a computer and other common office equipment on a constant basis.
Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
OTHER DUTIES AS ASSIGNED
This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change, as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.
AN EQUAL OPPORTUNITY EMPLOYER:
Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.
We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law.
Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Company: Winter Park Resort
Company Location: Winter Park, CO